FAQs - Frequently Asked Questions
ScrapHD's scrapbook builder is designed to help you easily create pages whether you're a seasoned veteran of our favorite hobby or just starting out! Start with a theme or blank canvas and enjoy having the ability to truly customize the page regardless of which option you start with. Feel free to even mix and match between themed pages, new ones, and even previously created pages that you've saved to your account!
General
How do I get started?
Click on the pink "Create a Scrapbook" button located in the upper right hand corner of ScrapHD's home page. You can visit our Tutorials page for tips and tricks.
What's a Hybrid Design?
The combination of digital and traditional scrapbooking! Your local scrapbook retailer carries everything you need to Make it Hybrid.
Do you sell physical scrapbooking supplies?
No. ScrapHD is in the know on the latest and greatest scrapbooking tools and techniques and will display the hottest products around. We'll do our best to help you find your nearest retailer and we encourage you to support them. For this reason we will never sell the products displayed on our site.
Is ScrapHD Free?
ScrapHD offers a Free Membership with some limited capabilities and a Club Membership for those that want unlimited access to our designs and additional features that frequent users will really enjoy. We welcome you to create a free account and start playing now! Our trial is free for as long as you can hold back the temptation to become a Club Member! In fact, you can start creating a scrapbook without signing up just by clicking on the pink "Create a Scrapbook" button on our Home page. Of course, we'll have to ask you to create an account if you plan to save your designs so that we have it ready for you the next time you login. Browse thousands of free designs and create pages with some dragging, dropping and clicking of your mouse. We'll provide free members the ability to store up to 100 photos and 100 scrapbook pages on our servers at a time. You can share those pages on the web or have them printed into a book or card (Professional printing options will be made available in mid-February).
How much is Club Membership?
ScrapHD Club Membership is $9.99 a month or $99 a year if you pay upfront (you get 2 months free with an annual commitment). Visit our Club Page to learn more about how you can get unlimited access to our huge and ever-growing database of designs, print your pages from home, unlock the ability to upload multiple photos at a time and organize them in folders, bring in your own stash of .png files, unlimited usage of themed templates and much more!
How can I tell what's Free vs. Club content?
Grey frame around thumbnail preview = Available to Club Members only
White frame around thumbnail preview = Free
Club Members will have access to everything, so themed pages and all artwork will have a white frame in the preview section. Free and Club members may view a larger and sharpened image of each thumbnail by hovering over the image and clicking on the magnifying glass.
My Account
How do I access My Account?
Logged in users will see the My Account button underneath the pink "Create a Scrapbook" button. Click "My Account" and under the "Me" tab you will have access to viewing your saved scrapbooks and download your print from home files, send and receive private messages, create and view your profile page, connect with Facebook so that your FB newsfeed gets updated with your latest ScrapHD activity, or logout. By clicking "My Profile" you will also be able to modify your e-mail notifications to turn e-mails on/off when someone has added you as a friend or when you receive a message, etc.
Scrapbook Builder
How do I build a scrapbook?
Please visit our Tutorials, Forum, and Blog for tips & tricks. One thing we do encourage strongly is printing single pages that were fully customized by you in our builder, embellishing your layouts with color matching physical embellies, then creating and binding your own scrapbook! HD has never looked so good!
Where did ScrapHD get all of those unique designs?
Our builder includes the best designs on the web! One of the best parts about playing around with ScrapHD is the content provided within. Our design database is a collection of leading manufacturers and designers artwork in the scrapbook world, both physical and digital. It seems these two worlds are colliding and we'd like to make it a big hug!
Sharing on the web
How do I share my scrapbooks across the web?
Please visit our Tutorials for tips and instructions on how to share. Private scrapbooks may be shared with family and friends by using an invite code. If you publish your scrapbook it will be visible in the ScrapHD community and is eligible to be shared with others by using a Direct Link or an Embed Link located next to the displayed layout. Directly above the published layout will be the Share This button, a rotating icon that provides one-click easy sharing via e-mail, blogs, or just about any social network! You can turn your private scrapbook into a published one at anytime, and vice-versa.
Professional Prints
When will I be able to order books, cards, and pages through ScrapHD's professional print fulfillment and delivery services?
Ordering will be made available mid-February 2010. Club Members can enjoy Print from Home features now.
What sizes and options will be available to me?
We support 12x12, 8x8, and 5x7 prints. Please note that 12x12 and 8x8 layouts are interchangeable when printing, so feel free to mix and match these pages. See our Print Options page for more details.
Can I print on my 8.5x11 printer?
Yes, you may print your 8x8 or 5x7 layouts and cut them down to the appropriate size. Please note that general office printers will not typically produce a high quality print. For this reason we recommend using a printer capable of printing photos paired up with high quality photo paper.
Why did ScrapHD choose to support 12x12, 8x8, and 5x7 print sizes?
Just ask your favorite scrapbook retailer. Scrapbook stores everywhere carry these standard scrapbook sizes. Scrapbook stores have sheet protectors and albums to perfectly fit your 12x12 and 8x8 single pages. While you visit you may want to browse the store for some supplies to Make it Hybrid! Our Manufacturers products will provide the perfect dimension to your layout!
Shipping
Where will you ship to?
ScrapHD will offer both domestic and international options. We will use UPS Ground for domestic orders. USPS Priority Mail will service residents of Alaska, Hawaii, and Puerto Rico and any other country USPS currently ships to. UPS International Express Saver will be utilized for select locations.
How long will it take to get my professional prints?
It will take 3-5 days to process your order plus however many days are indicated in your chosen shipment method. (Professional Printing will be released in mid-February. What you create today will be eligible for professional printing/delivery at that time).
Print from Home
I do not see the "Print From Home" button. Where do I find it?
Print From Home is available to Club Members only. If you are logged in as a Free Member you will not see the button. Club Members will find the button located next to the "Print" button near the top of the scrapbook builder application.
Where will I find my print from home file(s)?
Your print file will be in a few locations for easy finding. Once you have initiated a print from home you will see a popup that says we will e-mail the high resolution version of your scrapbook to your registered e-mail address. An e-mail will be sent with a direct link to download your print from home pages once the order has had time to process. Additionally, you can locate the print archive of the scrapbook by clicking "Open" in the builder where there will be a brown clickable file folder next to the thumbnail of the scrapbook. You will also be able to locate your print files via "My Account" under the "Me" tab. Click on your scrapbooks and the print file will be available for 90 days. If you wish to print your file after the 90 days has expired, feel free to initiate another Print From Home on that file and we'll send it to you again.
How long should I expect to wait for my Print From Home file to be available?
Print From Home times vary depending on how many pages are being processed in our queue. This time ranges from 10 minutes to 24 hours based on demand and peak times. An email notification will be sent once your print from order has been processed. This service is included with your Club Membership at no additional cost.
I expect a high quality print. What can I do on my end to make sure this is what I get?
For the highest quality prints use high resolution photos and digital designs. These are typically photos that are found on your hard drive and were taken with a digital camera. Pictures taken with a mobile phone are typically low resolution and will not print well. Additionally, members utilizing the Facebook, FlickR, and PhotoBucket services should only use photos stored on their own accounts. Do not print photos that were taken from friends' profiles or other websites using the "Right Click and Save" feature on your computer as they will result in poor quality. However, low resolution photos work well for e-mailing and sharing across the web. Photos taken from Facebook, FlickR, and Photobucket may result in lower quality prints, although our testing showed these photos still look great so long as the source of the file was high resolution. (Note: Print From Home files should show up in the quality that they will print, so please review your print from home file before sending it to the printer).
What sizes do you currently support?
We support 12x12, 8x8, and 5x7 prints. Please note that 12x12 and 8x8 layouts are interchangeable when printing, so feel free to mix and match these pages. Club Members may print their layouts from home or anywhere that houses a photo printer. Please note that you can print on 8.5x11 photo paper and cut down to 8x8 or 5x7.
What type of paper should I use to print?
We recommend using high quality photo paper for printing from home.
Say hello to ScrapHD Premier Matte Photo Paper. We wanted to make it an easy choice since the paper you print on makes THAT much of a difference. After finding the best available options we decided all of the high quality, archival photo paper out there was too expensive and the affordable options weren't archival. Most photo papers just didn't POP like we expected! What was a scrapbooker to do? We had no choice but to create the best archival photo paper in the market and make sure it was affordable. See your local scrapbook retailer for details.
What 'at home' printer do you recommend using?
We highly recommend the Epson Stylus Photo R1900 Ink Jet Printer combined with high quality photo paper. This is simply based on our own testing and there's no affiliation with Epson, but WOW do our prints look amazing from the R1900! We also have the Epson R1800 and found that to be a great alternative.
Photos
How do I upload photos to the scrapbook builder?
You must be a logged in user to upload your photos. Free Members may queue up one photo at a time, while Club Members may upload multiple photos at once. You can accomplish this by clicking on "Photos" located on the left hand side of the builder and then clicking the green "+" sign. From there click on "Upload" and you'll have access to your hard drive. Click on Facebook, FlickR, or Photobucket and you'll see instructions on how to access photos stored on those sites and bring in multiple photos at once for both Free and Club Members.
How do I create folders for images I copy from my hard drive to ScrapHD?
This is a Club Member only functionality. Please view our Tutorials Page for instructions on how to put your photos and uploaded .png's into organized folders.
Can I use photos from photo storage sites? How will these photos print?
Yes. It only takes seconds to get access to all of your photos stored on the web. We are integrated with Facebook, FlickR, and Photobucket. Please visit our Tutorials page on how to give ScrapHD access to these photos.
* For the best quality print, we always recommend using high resolution photos from your hard drive. Be careful not to use mobile uploads or low resolution photos in your printed layouts. Do not "Right Click and Save" photos or images from friends' FB pages or websites even if you know they originally came from a high resolution source. In general, if you use photos that you yourself uploaded to your social network account and you know it came from a high resolution camera, the print should come out looking great. If your intention is to only create a scrapbook for web viewing, use any photo you'd like. Please visit our Forums for helpful tips and tricks on printing.
Can I resize the images and photos in my layout? How will these photos print?
This is a somewhat tricky question and we'd like to point out that every image from within our application will look great in print if you leave it at the size it comes onto the canvas OR smaller. Most images will allow a limited amount of stretching and still look great in print, but for those of you using buttons and brads and wanting it to look like a real button, we suggest adjusting the size down to a real button size. We encourage those that are printing to use them in the way that our Manufacturer Partners intended the physical item to be used, and those that are solely sharing their layouts across the web, feel free to stretch the limits a bit.
Do you offer any photo editing tools?
You may crop your photos from within our builder using the Rectangle, Circle, Star, Heart, and Free-Hand tools. Please visit our Tutorials Page to learn more about cropping your photos. We also offer photo filtering effects which allow you to apply: Pixelate, Sepia, Brightness, Emboss, Infrared, Outline (Drawing), RedEye, and Twirl. Additionally, you may add borders and shadowing to your photos or to any image you bring to the canvas. We allow you to adjust: blur, angle, distance, and opacity. You may even add reflection and select the level of intensity! It rawks! Please visit our Tutorials Page to learn all about our advanced photo editing and filters. All of this is included without leaving the builder!
Privacy
Can I keep my scrapbooks private?
Yes. When asked if you would like to publish your scrapbooks click "No" and your scrapbook remains totally private.
Can I share my scrapbooks with only a select group of people?
Yes. When asked if you would like to publish your scrapbook click "Yes" and choose the "Access by invitation" button under Privacy settings. This will ensure only the group of people you share this link with get to see this scrapbook.
Can I enter my private scrapbook into contests?
Entering your private scrapbook into contests turns that layout into a published scrapbook that can be viewed and voted on by the community. In other words, it's no longer considered a private scrapbook when you enter it into a contest.
I receive notifications when someone comments on my scrapbooks, adds me as a friend, and when other actions occur that ScrapHD thinks I'd be interested in knowing about. Can I change these settings?
Yes. You can change these settings in the My Account section under "My Profile". Check the boxes for the notifications you wish to receive. Uncheck the boxes for the notifications you would rather not receive.
Can I turn comments off? I'd prefer no one comment on my scrapbook.
Yes. When publishing your scrapbook you will see a box checked "Allow others to comment on my scrapbook." If you wish to turn comments off, uncheck that box. No one will be able to comment on that scrapbook.
Contests
How do I enter a contest?
Click "Open" to view previously saved scrapbooks in your account. From this menu you'll see the option to "Submit to Contest". Choose which contest(s) you would like to enter your scrapbook into from the drop down menu and select the green arrow sign to officially enter. You may enter more than one contest at a time, and even enter that same scrapbook into more than one contest depending on the rules.
How do I vote? How do I win?
Click on the Contests banner in the community to vote on eligible scrapbooks. We use the trusty ScrapHD butterfly system to cast votes. Click on the Butterflies directly below each layout to vote. During the contest period our ScrapHD Community will vote and comment on the entries. Members may vote 1-5 Butterflies per design per 24 hour period. These scores and comments will help us determine a winner and give away the big prize!
How often can I vote on a scrapbook?
Members may vote on any of the eligible scrapbooks once per 24 hour period during the contest period. You are welcome to invite your friends and family to join in on the fun and give yourself the winning edge!
What can I win?
We plan to mix it up and offer a variety of prizes to our contest winners. Each contest will have a banner displaying the contest prize prior to submitting your layout(s).
Can I win multiple contests?
Yes.
What are the contest rules?
Each contest will have a set of its own rules. By clicking on the contest banner you will be able to view all of that information.
Club Member Subscription
Will my membership automatically renew each month/year?
Yes. Automatic renewal is setup for both monthly and yearly Club Members. If a member signs up on the 15th day of any given month they can expect to be billed on the 15th of the following month for month to month members or on the 15th day of that same month the following year for annual Club Members. For renewals that fall on non-billable days, charges may show up on the next billable business day. Club Members that cancel their Club access will not be able to access the Club Member features and will be given the opportunity to choose which limited photos and scrapbook pages they would like to have remain on the site. ScrapHD reserves the right to suspend any accounts that are in this transition period.
How do I cancel my subscription?
Please contact support@scraphd.com from the email address you are registered with and put Cancel My Club Membership in the subject line.
Technical
What internet browser do you recommend?
Mozilla Firefox is our preferred browser. We also support Internet Explorer, Apple Safari and Google Chrome. You can download Firefox by visiting www.getfirefox.com.
What computer systems do you support?
ScrapHD works on PC, Mac, and Linux.
What other programs should be updated in my computer?
We recommend having the latest version of Adobe Flash installed on your computer. Since many website use Flash you may already have it installed, but just in case you don't, please visit http://get.adobe.com/flashplayer/ by copying and pasting that link into your web browser and following the on screen instructions. Also recommended is having the latest version of Java. Please visit http://www.java.com for the latest download.
I am having difficulty seeing the entire builder or scrapbook player on my screen. What could be wrong?
ScrapHD can recognize your monitor settings and will adjust accordingly. Please visit our forum for information about the best settings for your monitor size.
How long are processing times supposed to take?
Processing times will vary depending on your particular computer's processing speed and how fast your internet connection is. It also depends on how many pages are being processed and whether or not you've loaded any previously loaded pages. The first time for loading may take longer than the next as your browser will have cached the previous data for easy retrieval the next time around. Loading of the image gallery should take only seconds for those with fast connections and may take longer for those on dial-up or shared connections.
Please do not click off of the application as it is processing and let the program run its course. We also recommend saving your work frequently throughout the creation process to avoid losing your work.
